florafish

FloraFish Refund & Cancellation Policy

Last updated: August 28, 2026

At FloraFish, we want buying and selling to be simple and clear.

Because every Offer on FloraFish can be different, refund and cancellation terms may vary depending on what you purchase. This policy explains how refunds, cancellations, and payment issues generally work on the Platform.

1. Who is responsible for refunds?

FloraFish provides the infrastructure that connects Buyers and Sellers.

Unless explicitly stated otherwise, the Seller is responsible for the Offer they publish, including its fulfillment, cancellation terms, and applicable refunds.

When you purchase an Offer, you should review the terms provided by the Seller before completing your purchase.

FloraFish may assist with transaction issues, but we do not automatically guarantee a refund for every purchase.

2. Seller Refund & Cancellation Policies

Sellers may establish reasonable refund or cancellation terms for their Offers.

These terms should be communicated clearly to Buyers before purchase whenever applicable.

A Seller's policy may depend on the type of Offer.

For example:

Physical products may have return or refund conditions.
Services may have cancellation windows.
Appointments may require advance notice.
Experiences may have specific cancellation deadlines.
Digital products may be non-refundable once delivered.
Subscriptions may be cancelled before the next billing period.

Sellers are responsible for honoring the policies they communicate to Buyers, subject to applicable law.

3. Products

For physical or tangible Products, refund and return conditions are determined by the Seller and the applicable law.

A Seller may specify:

Whether returns are accepted
The return period
Who pays return shipping
Conditions required for a return
Whether damaged or used products qualify
Whether exchanges are available

Buyers should review the applicable Offer information before purchasing.

4. Services

For Services, Sellers may establish cancellation and refund policies based on the nature of the service.

For example, a Seller may require advance notice before cancelling an appointment or may retain a portion of the payment for late cancellations.

The applicable cancellation terms should be communicated to the Buyer before purchase.

5. Appointments & Bookings

For Offers that require a scheduled appointment or booking, the Seller may establish a cancellation window.

For example:

Cancellation more than 24 hours before the appointment
→ Eligible for a refund according to the Seller's policy.

Cancellation less than 24 hours before the appointment
→ Refund may not be available.

No-show
→ Refund may not be available.

These are examples only. The actual cancellation terms are determined by the Seller and the Offer.

When payment is required to secure an appointment, the booking is considered confirmed after the applicable payment has been successfully processed.

6. Experiences & Events

Experiences, classes, events, and other scheduled Offers may have specific cancellation policies.

Because these Offers may depend on limited capacity, dates, locations, or preparation costs, a Seller may establish a deadline after which cancellations are no longer refundable.

The applicable terms should be displayed with the Offer whenever possible.

7. Digital Products

Digital Products may be non-refundable once access or delivery has occurred.

However, a Seller may provide a refund when:

The digital product cannot be accessed;
The delivered content materially differs from the Offer;
The Seller agrees to provide a refund; or
A refund is required by applicable law.

8. Subscriptions

Subscription Offers involve recurring payments.

Unless otherwise specified, cancelling a subscription generally prevents future recurring charges but does not automatically refund previous payments.

The exact cancellation and refund terms may depend on:

The Seller's subscription policy;
The billing period;
Whether the current period has already started; and
Applicable law.

Recurring payments may be processed by our payment infrastructure provider, such as Contra.

Payment provider rules may also affect how cancellations, refunds, and recurring payments are processed.

9. Seller Cannot Fulfill an Order

If a Seller cannot fulfill an Order, the Seller should notify the Buyer and take appropriate action.

Depending on the circumstances, this may include:

Providing the Offer at a later date;
Providing an alternative;
Cancelling the Order; or
Issuing a refund.

If an Offer becomes unavailable after payment and cannot reasonably be fulfilled, FloraFish may assist with the transaction where appropriate.

10. Incorrect or Misleading Offers

If an Offer materially differs from what was represented to the Buyer, the Buyer should first contact the Seller.

Examples may include:

Receiving a materially different product;
Receiving an incomplete service;
An experience being materially different from its description;
A digital product not being delivered;
A booked appointment not being honored.

FloraFish may review transaction-related complaints and take appropriate action when necessary to protect users and the Platform.

11. How to Request a Refund

If you believe you are entitled to a refund, we recommend contacting the Seller first.

Include:

Your Order information;
The Offer purchased;
The reason for your request;
Relevant evidence or documentation; and
Any other information that may help resolve the issue.

If you need assistance from FloraFish, contact:

team@florafish.com

We may request additional information to verify the transaction.

12. Payment Provider Processing

Refunds are generally processed through the payment infrastructure used for the original transaction.

FloraFish may rely on third-party payment providers, including Contra, to process refunds and payment reversals.

Once a refund has been initiated, the time required for the funds to appear may depend on the payment provider and the Buyer's financial institution.

FloraFish does not control the processing time of external financial institutions.

13. Chargebacks & Payment Disputes

If you believe a transaction was unauthorized or fraudulent, you should contact us and, where appropriate, your payment provider.

FloraFish may investigate disputed transactions and may provide relevant transaction information to the applicable payment provider.

Fraudulent or abusive use of chargebacks may result in account restrictions or termination.

Nothing in this policy limits rights available to consumers under applicable law.

14. Exceptions Required by Law

Nothing in this policy is intended to remove or limit any refund, cancellation, withdrawal, consumer protection, or other legal right that cannot lawfully be excluded.

Where applicable law provides greater protection to a Buyer than the Seller's stated policy, the applicable legal requirements will prevail.