florafish

FloraFish Privacy Policy

Last updated: August 28, 2026

FloraFish is operated by Jesús Amador Campos, based in Costa Rica.

We believe privacy should be simple and understandable. This Privacy Policy explains what information FloraFish collects, how we use it, how it is shared, and the choices available to you when you use FloraFish.

For purposes of this Privacy Policy, “FloraFish,” “we,” “us,” or “our” refers to FloraFish and its operator, Jesús Amador Campos.

By using FloraFish, you acknowledge the practices described in this Privacy Policy.

1. What is FloraFish?

FloraFish is a platform that allows people to create, publish, discover, purchase, and manage offers.

An Offer may represent a physical product, digital product, service, experience, appointment, event, subscription, or another form of value.

FloraFish provides the technology and infrastructure that connects an Offer with a Buyer and helps manage the resulting Order.

FloraFish is not necessarily the seller of an Offer. Sellers are responsible for the products, services, experiences, appointments, subscriptions, and other things they offer through the Platform.

2. Information We Collect

The information we collect depends on how you use FloraFish.

Information you provide

When you create an account, publish an Offer, purchase something, or use FloraFish, we may collect:

Name
Email address
Username
Profile information
Profile image
Bio
WhatsApp number, if provided
Account information
Offer information
Product and service information
Images and other media
Pricing and currency information
Availability and scheduling information
Booking information
Shipping and delivery information
Information submitted through fulfillment forms
Communications with FloraFish
Other information you voluntarily provide

You are responsible for ensuring that information you provide to FloraFish is accurate and that you have the necessary rights to provide it.

3. Seller Profile Information

If you create a seller profile, some information may be publicly visible.

Depending on your configuration, this may include:

Username
Name
Profile image
Bio
WhatsApp contact information
Offers
Offer images
Offer descriptions
Offer prices
Availability
Other information you choose to make public

You should not publish information through your public profile or Offers that you do not want other people to see.

4. Offer Information

When you create an Offer, FloraFish stores information necessary to publish and manage it.

This may include:

Offer title
Description
Offer type
Price
Currency
Images
Variants and options
Add-ons
Availability
Booking information
Fulfillment information
Subscription configuration
Payment link information
Offer status
Other configuration associated with the Offer

Public Offers may be accessible to anyone with the Offer URL or through other FloraFish surfaces where the Offer is published.

5. Orders and Buyer Information

When someone purchases an Offer, FloraFish creates an Order associated with that transaction.

An Order may contain:

Buyer name
Buyer email
Offer purchased
Quantity
Unit price
Total amount
Currency
Payment provider
Payment reference
Payment status
Payment date
Selected variants or options
Booking information
Subscription information
Fulfillment information
Order status
Other information necessary to process and fulfill the Order

The exact information collected depends on the Offer.

For example, a physical product may require a shipping address, while a service may require scheduling information instead.

6. Fulfillment Information

Some Offers require additional information from the Buyer to complete fulfillment.

This may include:

Shipping address
Delivery information
Tracking information
Notes
Custom responses
Service intake information
Other information requested by the Seller

This information is provided to the Seller when necessary to fulfill the Offer.

Sellers are responsible for handling Buyer information appropriately and using it only for legitimate purposes related to the transaction and their relationship with the Buyer.

7. Payment Information

FloraFish uses third-party payment infrastructure to process payments.

Our current payment infrastructure includes Contra.

When you make or receive a payment through FloraFish, information necessary to process and reconcile the transaction may be exchanged with Contra.

Depending on the transaction, this may include:

Payment status
Transaction identifier
Payment amount
Currency
Payment link
Seller wallet information
Payment-related account information
Other information necessary to reconcile the transaction

FloraFish does not receive or store your complete payment card number when payment information is processed directly by the applicable payment provider.

Your use of Contra is also subject to Contra's own terms and privacy practices.

8. Seller Payment Accounts

Sellers may connect their Contra account to FloraFish in order to receive payments.

When you connect your account, FloraFish may receive and securely store information necessary to maintain the connection and facilitate payment functionality.

This may include information associated with:

Your Contra account
Payment links
Wallet information
Payment transactions
Authentication or connection credentials

Sensitive authentication credentials are protected using security measures designed to prevent unauthorized access.

9. How We Use Your Information

We use information we collect to provide and operate FloraFish.

This includes:

Providing the Platform

Creating and managing accounts
Creating and publishing Offers
Processing Orders
Connecting Sellers with Buyers
Facilitating payments
Managing fulfillment
Managing bookings and appointments
Managing subscriptions
Providing customer support

Improving FloraFish

We may use information to:

Understand how the Platform is used
Improve features
Improve user experience
Develop new functionality
Diagnose technical problems
Monitor performance

Security and fraud prevention

We may use information to:

Detect fraudulent activity
Prevent abuse
Protect accounts
Investigate suspicious transactions
Protect Buyers and Sellers
Protect FloraFish and its infrastructure

Legal purposes

We may process information when reasonably necessary to:

Comply with applicable laws
Respond to lawful requests
Resolve disputes
Protect legal rights
Enforce our Terms of Service

10. Analytics

FloraFish currently does not use a separate third-party analytics platform.

Product and usage analytics may be generated from information already stored within our application infrastructure and database, including Supabase.

We may use this information to understand product usage, improve FloraFish, monitor performance, and develop new features.

11. Email Communications

FloraFish uses Resend to deliver email communications.

Emails may include:

Account-related messages
Order confirmations
Payment notifications
Fulfillment notifications
Booking information
Seller notifications
Security notifications
Service communications
Other transactional messages

Resend may process your email address and other information necessary to deliver these communications.

You may opt out of non-essential marketing communications when applicable.

Transactional communications may still be sent when necessary to provide the services you requested.

12. How We Share Information

We do not sell your personal information as a standalone product.

We may share information with third parties when necessary to operate FloraFish.

Sellers

When you purchase an Offer, we may provide the Seller with information necessary to fulfill your Order.

Payment providers

We share necessary information with payment providers such as Contra to process and reconcile transactions.

Infrastructure providers

We use third-party infrastructure providers, including:

Supabase — authentication, database infrastructure, and application data
Resend — email delivery
Cloudflare R2 — storage of uploaded media and files
Contra — payment processing and payment infrastructure

These providers process information as necessary to provide their services.

Legal and safety purposes

We may disclose information when reasonably necessary to:

Comply with applicable law
Respond to lawful legal processes
Prevent fraud
Investigate abuse
Protect users
Protect FloraFish
Enforce our agreements

13. Data Security

We take reasonable technical and organizational measures designed to protect personal information.

Our infrastructure may include:

Authentication controls
Database access controls
Row-level security
Encrypted connections
Protected server-side credentials
Encryption of sensitive payment connection credentials
Access restrictions for administrative systems

However, no internet-based service can guarantee absolute security.

If you believe your FloraFish account or information has been compromised, please contact us immediately.

14. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing FloraFish, maintaining transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

Orders and transaction records

Order and transaction records may need to be retained for an extended period for purposes including:

Accounting
Tax compliance
Transaction history
Fraud prevention
Dispute resolution
Refunds
Legal obligations

We may retain non-personal transaction records for longer periods where reasonably necessary.

Buyer personal information

Personal information associated with an Order may be retained for as long as reasonably necessary to:

Fulfill the Order
Provide customer support
Handle refunds or disputes
Meet legal obligations
Prevent fraud

Where personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise de-identify it, subject to applicable legal requirements.

15. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights regarding your personal information.

These may include the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Request a copy of your information
Object to certain processing
Request restriction of certain processing
Withdraw consent where applicable

Some information may need to be retained when required by law or when necessary for legitimate purposes such as fraud prevention, accounting, or dispute resolution.

To exercise a privacy right, contact us using the information below.

16. Account Deletion

You may request deletion of your FloraFish account.

When you request deletion, we will take reasonable steps to delete or anonymize personal information that we no longer have a legitimate reason to retain.

Certain transaction, financial, security, or legal records may need to remain stored for a period of time where required by law or reasonably necessary for legitimate business purposes.

17. International Users

FloraFish initially operates from Costa Rica and may provide services to users internationally.

As FloraFish grows, your information may be processed or stored in countries other than the country where you live through our infrastructure and service providers.

Where required by applicable law, we will take appropriate measures for international data transfers.